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Italian pottery and ceramics, terrecotta, souvenir of San Gimignano (Siena) and Tuscany
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tinacci.com ›› Info and privacy policy
On-line Customer Service
With a simple click, you will find all the information you need to order online from Tinacci Tito & Maria Grazia Shop:

  • FAQ: frequently asked questions

  • Delivery methods and shipping charges

  • Payment methods

  • Guarantee and right of return
      Information for consumers as stipulated in D.LGS. n.185, 22/5/1999


  • For further information please contact by phoning +39 0577 940345, Monday through Friday, 9:00 a.m. to 12:30 p.m. and 2:30 to 6:30 p.m., by fax to +39 0577590983 or by e-mail.

    Notice! At the Tinacci Tito & Maria Grazia Shop web site you may shop using your Visa, Mastercard, or American Express credit card over a secure connection or by faxing us your card information. You may choose your preferred method of payment in the process of completing your order.
    If you are already a Cybermarket customer, you can order online through Cybermarket Advanced Shop using your established method.



    PRIVACY POLICY
    Tinacci is very careful to protect your personal data and follows a set of strict rules in conformity with Italian law concerning privacy.
    We urge you to read the following information about the use of personal data:

    “In conformity with art. 10, law 31 dicembre 1976, no. 675, and in relation with the personal data to be used, we inform you of the following:

    1. The use of the personal data you furnished us will be limited to:
    - operations connected with our commercial enterprise (fulfillment of accounting and fiscal obligations, administration of clientele and/or suppliers, settlement of disputes):
    - commercial purposes (marketing and promotions);
    - statistics.
    The personal data sent by letter to our company may be seen also by our personnel not directly concerned with their use, for purposes of mail sorting. The personal data sent by fax to our company may be seen also by our personnel not directly concerned with their use, for purposes of delivering the correspondence to the proper department.

    2. Personal data may be handled manually or electronically or by other means of automation, and includes all operations of reception, registration, organization, storage, elaboration, modification, selection, extraction, comparison, use, interconnection, blockage, cancellation, and destruction of data as stipulated in art. 1, comma 2, letter b, and necessary for the purpose at hand, including communication as described in point 4, as well as circulation as per point 5 below.
    Personal information is password-protected and is accessible only to our personnel expressly charged with their use. All security measures necessary to protect it from violation by unauthorized personnel, both locally and on the network, have been taken.This information will be:
    a) handled in a legitimate and proper way;
    b) collected and registered for certain explicit and legitimate purposes, and may be used in other operations in terms compatible with these purposes;
    c) correct, and updated if necessary;
    d) pertinent to, complete, and not exceeding the purposes for which it was gathered and handled;
    e) stored in a form that enables identification of the interested party for a period of time not exceeding that necessary for the purposes for which it was gathered and handled, as stipulated in art. 9, law no. 675/96.

    3. Consent for the use of personal data is not required for purposes connected with accounting and fiscal obligations (address, taxpayer’s or tax number), in that these are imposed by law; in the other cases, request for consent is optional. However, refusal can create difficulties in fulfilling obligations on our part, as well as increasing the cost of maintaining the commercial relationship.

    4. The personal data concerned here may be communicated:
    - to the authorities as required by law;
    - to the chamber of commerce;
    - to consultants or other professionals;
    - to data elaboration centers;
    - to collaborators;
    - to banks and other credit institutions;
    - to companies belonging to our group;
    - to companies specializing in the gathering of commercial information;
    - to our personnel, other than those directly involved in the handling of personal information, for the purposes of mail and shipping (only the name and address will be supplied);
    - to couriers and shippers engaged by use for delivery of the merchandise;
    We reserve the right to communicate any illegal activity to the law enforcement agencies.

    5. Those who furnish their personal data to our company are protected by the provisions in art. 13 of law no. 675/96, and in particular may request at any time the status of the storage of their personal data and may request immediate cancellation from the data base.
    They may also at any time, free of charge, and without having to furnish justification, refuse the use of their data for the receipt of advertising material or commercial information by any means, whether electronic or printed material, publication on our web site, marketing research, direct marketing activities, and the request of commercial information.

    6. Co-depositary of the information is Tinacci Tito & M. Grazia snc, Via San Giovanni 41/a, 53037 San Gimignano (Siena) Italy
     Cybermarket Cybermarket Web Agency | Poggibonsi, Siena | www.cybermarket.it Web Agency
     Holiday House San Gimignano, Sienna
    Tinacci Tito & Maria Grazia    leather goods shop, italian ceramics, souvenir  
    Via San Giovanni, 41/A - San Gimignano (Siena) Tuscany Italy  
    Telefono: +39 0577940054 Fax: +39 0577590983    tinacci@tinacci.com